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Water Entity

Alexandrina Council's Water Entity consists
of wastewater, reclaimed water and recycled
water services. 

Alexandrina Council Community Wastewater
Management System (CWMS) provide wastewater
disposal solutions for the Alexandrina Community. 
Alexandrina Council provides customers in Goolwa,
Port Elliot, Mt Compass, Strathalbyn, Milang and Hindmarsh Island with wastewater disposal services via a septic tank effluent disposal scheme (STEDS) or direct sewerage main.

Alexandrina Council provide non-potable water to a number of properties in the township of Finniss and recycled water to several commercial businesses. The Council also utilises reclaimed water on many parks and gardens throughout the Council area. 

Benefits of Using Reclaimed and Recycled Water

There are multiple benefits of utilising reclaimed and recycled water on Council parks and gardens and providing this water to approved consumers:

Environmental Benefits

  • Utilising reclaimed and recycled water reduces the demand on existing water resources such as the River Murray and the Adelaide Hills Water Catchments
  • Stormwater catchment systems can increase local biodiversity and play an important role to help protect the local marine environment

Economic Benefits

  • Using reclaimed and recycled water in Council's parks and gardens yields significant cost savings in the provision of these services.
  • Providing water at a lower cost than mains water to users assists the Council in attracting and sustaining local industry, which contribute to the local economy and provide jobs in our community.

Social Benefits

  • The development of wetlands in the Council area and the use of reclaimed and recycled water for irrigating Alexandrina Council Parks and Gardens helps make our district a more beautiful place to live and provides unique recreational areas
  • The supply of reclaimed and recycled water to Council sports fields and community parks has meant that despite water restrictions, grassy areas can continue to flourish and be used for both passive recreation and active sports use.

Pricing

The pricing of Community Wastewater Management Scheme services and reclaimed and recycled water is set by Council in accordance with Section 188 of the Local Government Act 1999 and takes into account the costs of building, operating and renewing the assets required to capture, treat and distribute water to customers.

Relevant fees and charges are set annually and listed in the Council Fees and Charges.  The pricing policy statement as required by the Water Industry Act can be found here.

Alexandrina Council customer service charters for wastewater and water services outline Council and customer responsibilities.

Water industry customers in financial hardship should refer to the Water Industry Hardship Policy and contact the financial services team for further information.

Concerns

Have you observed an issue on public lands such as a spill or leak?  Please report this as soon as possible by calling 8555 7000.  

If you wish to lodge a complaint in regards to the Water Industry Entity please see our complaints and resolutions procedure.

Can I connect?

Unfortunately the Finniss Water Scheme is fully subscribed and Council cannot offer any new connections.  Customers should also note this water cannot be on-sold privately. 

To determine if you can connect to one of the Community Wastewater Schemes please click here.