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Contact

Here is some information on how to get in touch with Council, whatever your needs:

Council Contact Details

Visit in person

Out of Hours Service

Emergency Contact List

How to lodge a Complaint or Compliment

Council Contact Details

Phone:                                 (08) 8555 7000

Fax:                                     (08) 8555 3603

Email:                                  alex@alexandrina.sa.gov.au

Post:                                    PO Box 21 Goolwa SA 5214

In person

  • Alexandrina Council – 11 Cadell Street, Goolwa (main council office)
  • Strathalbyn Library – 1 Colman Terrace, Strathalbyn (Library & Customer Service only)

We are open from 9.00am to 5.00pm, Monday to Friday (Public Holidays excluded) and

Saturday’s 9.00am to 12.00midday for council payments, Library Services and general council information only.

Out of Hours Service

Alexandrina Council provides an EMERGENCY response for urgent matters that cannot wait until the new working day.  In the event of an emergency, please call (08) 8555 7000.

Emergency Contact List

South Australia Police (SAPOL)      

000 (Emergency)

13 14 44 (Attendance)

1800 333 000 (Crime Stoppers)

www.police.sa.gov.au

Ambulance                                

000 (Emergency)

State Emergency Services (SES)    

13 25 00                                              

www.ses.sa.gov.au

Country Fire Services (CFS)          

1300 362 361 (Bush Fire Hotline)                                              

www.cfs.sa.gov.au

Bureau of Meteorology                  

1300 659 215

www.bom.gov.au

Poisons Information                      

13 11 26

How to lodge a Complaint/Compliment or Feedback to Council

At Alexandrina Council, we are working hard to improve our level of service to our community.  To help us improve, please let us know whenever we fail to meet your expectation.  Equally, we would like to know when our staff have performed well so that we can acknowledge them.

Complaints and feedback provide the opportunity to improve our services.  Council will try to resolve the complaint at first point of contact, however if this cannot be achieved the complaint will be escalate to a more senior officer.

Please refer to the Complaints Handling Policy and Procedure for more details.

Should you remain unhappy with a Council decision you may request a formal internal review.  Please refer to the Internal Review of Councils Decision Policy Procedure for more detail on how to request an Internal Review.

For urgent issues please call our Service Centre during business hours on (08) 8555 7000 to speak with a Customer Information Services Officer.

Thank you for taking the time to provide us with your helpful feedback.